Return & Refund Policy

Last Updated: 05/07/2024

Thank you for shopping with ZanIshq. This policy explains our guidelines regarding returns, exchanges, and refunds. We encourage you to review it carefully before placing your order.

7-Day Return & Refund Window

Your satisfaction matters to us. If you are not fully happy with your purchase, you may return eligible items within 7 days of receiving your order for a refund or exchange. To qualify:

  • Items must be unused, unworn, and in their original condition.

  • Items should be returned in the original packaging with all tags intact.

How to Initiate a Return

  1. Contact our support team at [info@zanishq.com] within 7 days of receiving your order.

  2. Provide your order number and the reason for the return.

  3. Our team will share the return instructions with you.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is defective or an error occurred on our part.

  • We recommend using a trackable shipping service to ensure safe delivery of your return.

Refunds

  • Once the returned item is received and inspected, we’ll confirm if it meets the return criteria.

  • Approved refunds will be processed within 5–7 business days to the original payment method.

  • Please note: Shipping charges are non-refundable.

Exchanges

  • Exchanges can be requested for a different size, color, or style (subject to availability).

  • Simply mention your exchange preference when contacting our support team.

Damaged or Defective Items

If you receive a defective or damaged product, reach out to us immediately. We’ll resolve the issue promptly by arranging a replacement or issuing a refund.

Need Help?

For any questions regarding our Return & Refund Policy, please contact us at:
📧 info@zanishq.com

Thank you for shopping with ZanIshq. We value your trust and strive to provide you with the best experience.

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